Refund Policy
Refunds, returns, and exchanges
Items sold are non-refundable and non-exchangeable except for manufacturing found upon arrival. We accept returns up to 7 days after delivery, if the item has a manufacture defect, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at enquiry@rhythm-shop.com.hk with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In any case, Rhywaco (HK) Co. Limited reserves the right to amend terms & conditions and of final decision on all matters of disputes related to refund, return and exchange.
Out Of Stock & Substitution
Rhywaco (HK) Co. Limited shall make every effort to ensure products displayed on the Online Shop are in stock. If a product runs out of stock, Rhywaco (HK) Co. Limited reserves the right to offer a substitution or refund to the customer.
Rhywaco (HK) Co. Limited shall make every effort to provide customers with a substitute product of similar value and style. Rhywaco (HK) Co. Limited shall notify customers of unavailable products and their substitutes by phone or email before delivery.
Customers have the right to reject any substitutes offered. Rhywaco (HK) Co. Limited will refund the amount that customers have been charged for that product.
If customers have agreed that substitutions are allowed, the final value of the customers’ order may be affected by substituting similar products. The prices charged are those applicable on the day of order confirmation.
All orders are subject to confirmation of final availability and Rhywaco (HK) Co. Limited reserves the right to decline any order at our sole discretion.